Welcome to the UF Health Shands Emergency Department. The information provided is to help you understand what to expect throughout your time in the Emergency Department.
What to Bring
- Photo ID
- Health Insurance Card
- List of Medications and Dosages
- Recent test results related to your condition
- Contact information for your providers
When you present to the Emergency Department, a patient access rep will check you in. You will be asked the following questions:
- Patient Name
- Date of Birth
- Mailing Address
- Name of Primary Care Doctor
- Chief Complaint
After you have been seen by a doctor, a patient access representative will complete the registration process.
A nurse will meet you in the waiting room to discuss your symptoms and reason for your visits. After obtaining the information, a level of …Things to expect are:
- Vital signs taken (Blood Pressure and Heart Rate)
- Level of pain
- Medical History
While you are waiting, guest services can help you with dining options, etc.
UF Health is a teaching hospital and a variety of people will be involved in your care;
- Attending Physician: amedical doctor, either a M.D. or D.O. who has completed graduate training (residency) and practices medicine as well as supervies fellos, residents, interns, medical students, and physician extenders.
- Intern: After completing medical school, a doctor completes thier first year of training.
- Resident: After completing intern year, a resident may complete residency in order to specialize.
- Fellow: After completing residency, a fellow may complete more training to further specialize.
- Medical Student: Students currently in medical school
- Physician Extender (Physician Assistant, Advanced Registered Nurse Practitioner)
- Lab technicians
- Respiratory therapists
- Social workers
- Case Manager
- Patient advocate
- Medical interpreters
If tests are required, we have the resources to conduct almost all of these onsite. Please plan on waiting for your results. The following time frames are provided as estimates only:
- Most blood-based lab tests require approximately 60-90 minutes for results reporting
- X-rays, ultrasound exams, and computed tomography (CT) scan studies vary from 15 minutes to several hours. Magnetic resonance imaging (MRI) or special radiology studies may require several hours.
Once you are treated by the emergency department a doctor makes a decision to discharge you or admit you to the hospital.
When your doctor discharges you, you will review:
- Medications, including side effects and patient's preferred pharmacy
- Follow up Visits with Doctors
Shands hospitals and UF Physician practices accept insurance from numerous providers, including Aetna, Blue Cross Blue Shield of Florida, CIGNA, Humana, Capital Health, United Healthcare, Medicaid, and state and government services. For a full list of accepted plans visit our Insurance / Billing page.
Insurance acceptance varies between physicians and locations and is subject to change. To confirm that a specific physician will accept your insurance, please contact the practice using the telephone numbers listed at the top of the page. A representative will be happy to assist you.